Has Covid changed the way we shop forever – even with major purchases, such as cars? Cazoo and Cinch are among a new breed of car dealer allowing shoppers to buy, part-exchange and finance used vehicles entirely online. And Nathan Coe, from car advertising giant AutoTrader, says it has started a ripple effect, with traditional dealerships also shifting more of their sales process online. Some buyers love the ease of the process. However, Emma Hull who bought online tells us “never again” after her Audi A1 arrived dirty and scratched on delivery.